An incident review form is available online from the UK NEQAS website. Laboratories receiving substandard results should complete this form and send it to the scheme manager at parasit@ukneqas.org.uk, with copy to the WHO contact at MalNAATEQA@who.int. Laboratories can also request a repeat panel to be shipped for re-testing and further investigation, at the same e-mail addresses. Additional remote technical support is currently provided by FIND (until 30 June 2018) and by members of the WHO Advisory Group and/or representatives of the referee laboratories if their time and workload allow. It is the participating laboratory’s right to decide if its EQA results can be shared with these third-party sources of technical support, as well as other information such as instruments or reagents used and results from any repeat or troubleshooting experiments generated through this investigational process.
It is the participating laboratory’s right to decide if its EQA results can be shared with these third-party sources of technical support, as well as other information such as instruments or reagents used and results from any repeat or troubleshooting experiments generated through this investigational process.
From time to time, webinars will be organized to give registered laboratories the opportunity to ask questions from a panel of experts in the field of molecular-based malaria diagnostics.
Ultimately, it is the laboratory’s responsibility to investigate and address any problems. Sponsors of the laboratory should consider allocating appropriate resources to improve the quality management system (QMS) of the laboratory, as required.